Shipping Policy

This policy applies to physical products purchased directly from Skin X Chelsea. Virtual consultations, online training, and digital downloads are delivered electronically and do not require shipping.

We ship retail orders within Canada. If you are outside Canada, please contact skinxchelsea@gmail.com before ordering. International retail shipping is not currently available through our website.

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Professional equipment delivery is arranged separately and may be available to additional locations by written quote.

Stocked retail orders are generally prepared within 3–5 business days after payment is confirmed, excluding weekends and holidays. Shipping charges and an estimated delivery timeframe will be shown before you complete your purchase.

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Delivery estimates may be affected by the carrier, destination, weather, or other circumstances outside our control. If an item is unavailable or your order will be materially delayed, we will contact you with an update and available options. Your rights under applicable law remain unaffected.

Professional equipment may require a separate quote, confirmed delivery address, freight arrangements, and a signature on delivery. Before accepting payment, we will confirm what is included, shipping costs, the estimated delivery timeframe, and any special delivery requirements in writing.

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Submitting a training or device inquiry does not place an equipment order.

When tracking is available, we will email it to the address associated with your order. If your parcel appears lost, arrives damaged, or contains an incorrect item, contact [support email] with your order number and photographs if available. We will review the issue and help with the next step.

Applicable taxes and shipping charges will be disclosed before a direct purchase. If we agree to ship equipment outside Canada, the written quote will identify who is responsible for any customs duties, import taxes, brokerage fees, and related charges before you pay.

If you purchase through a linked retailer or affiliate partner, that seller processes and ships your order. Please review the shipping policy on the seller’s checkout site.