Privacy Policy

Skin X Chelsea respects your privacy. This policy explains how Skin X Chelsea collects, uses, shares, and protects personal information when you visit www.skinxchelsea.com, contact us, book a service, complete a quiz or intake form, enroll in training, or purchase from us.

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For privacy questions or requests, contact skinxchelsea@gmail.com.

Depending on how you interact with us, we may collect:

• Contact details: your name, email address, phone number, location, and business or clinic information.

• Inquiry and booking details: messages, appointment preferences, professional background, training interests, and purchase or booking history.

• Skin consultation information: the concerns, routine, product use, photographs, and relevant health information you choose to provide through our designated intake process.

• Transaction details: products or services purchased, amounts paid, billing and delivery information, and payment status. Payment details may be handled directly by our payment provider.

• Website information: device and browser information, pages visited, and cookie or analytics data, depending on your settings and the tools enabled on our site.

• Marketing preferences: whether you have chosen to receive promotional emails and whether you unsubscribe.

Please do not send skin photographs or sensitive health details through a general contact form. If they are needed for a consultation, we will provide intake instructions.

We use personal information to:

• Respond to inquiries and recommend an appropriate next step.

• Arrange and provide consultations, appointments, and professional training.

• Assess information you submit for a skin consultation and prepare for your call.

• Process purchases, provide access to digital materials, and arrange delivery where applicable.

• Send service messages, including booking and order confirmations.

• Improve our website, services, and educational offerings.

• Send marketing messages where we have an appropriate basis to do so and honour unsubscribe requests.

• Meet legal obligations, maintain records, and protect the security of our business and customers.

We do not add you to a marketing list merely because you submitted a consultation or contact form.

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Who may receive information

We may share information with service providers that help us operate the business, such as our website host, booking system, payment processor, email provider, course platform, delivery company, or professional advisers. We share what is reasonably needed for the service they perform.

If you choose to follow a link to an external retailer or affiliate partner, information you provide on that site is handled under that company’s privacy policy. We may also disclose information when required or permitted by law.

Our website may use cookies and similar technologies for essential functions, security, preferences, and—if enabled—analytics or marketing. 

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The specific cookies used may change when we add or remove Wix features, tracking tools, or third-party apps. We will review this policy when those tools change.

If you choose to receive updates, we may email you about education, services, products, or events. You can unsubscribe using the link in a marketing email or by contacting us. Service messages about an inquiry, booking, or purchase may still be sent when necessary.

We retain information for as long as reasonably needed for the purposes described above, including providing services, maintaining necessary business records, and meeting legal obligations. We then delete, anonymize, or securely dispose of it as appropriate.

We use reasonable administrative and technical measures to protect personal information. Access is limited to people and providers who need it for an authorized purpose. No online system can be guaranteed completely secure.

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Some service providers may process or store information outside your province or Canada. In those circumstances, the information may be subject to the laws of the place where it is processed.

You can contact skinxchelsea@gmail.com to ask what personal information we hold about you, request access or a correction, withdraw consent where applicable, or raise a privacy concern. We may need to verify your identity before responding. Some information may need to be retained where the law or an existing transaction requires it.

We may update this policy as our website, services, or providers change. The revised version will appear here with a new “Last updated” date.