Refund & CancellationPolicy

We want you to understand the terms of a purchase or booking before you commit. This policy covers purchases made directly from Skin X Chelsea. Your order confirmation or a specific written agreement may provide additional details.

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Nothing in this policy takes away a refund or cancellation right you have under applicable law.

You may reschedule or cancel an appointment by contacting skinxchelsea@gmail.com at least 24 hours before its scheduled start.

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If you cancel with the required notice, you will not be charged for your full service, however deposits are non-refundable. For late cancellations, missed appointments, or late arrivals, you will be charged for the full service.

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If Skin X Chelsea must cancel an appointment, we will offer a new time or refund the amount paid for the service we cannot provide.

The format, included materials, access period, live dates, and any equipment will be clearly stated for each training option before payment.

Before course access begins: If you cancel before access to the training or its downloadable materials has been provided, you may request a full refund of the training fee.

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After course access begins: Once access to recorded lessons or downloadable training materials has been provided, we do not offer change-of-mind refunds for the digital portion of the training. If you have trouble accessing material you purchased, please contact us so we can resolve it. This does not limit any rights you have under applicable law.

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Live or in-person training: You may request to move your scheduled session once, without a rescheduling fee, by contacting us at least 7 days before the session. We will offer another available date within 6 months, subject to availability. Requests made with less than 7 days’ notice and missed sessions are not eligible for a complimentary transfer, though we may consider exceptional circumstances individually.

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If Skin X Chelsea cancels: If we cancel a live or in-person session, you may choose an available replacement date or receive a refund for the portion of your purchase that we cannot provide. If we cannot deliver the training you purchased, we will offer an appropriate refund.

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Training with equipment: The device price, delivery, warranty, and return terms will be identified separately before purchase. Cancelling or rescheduling a training session does not automatically cancel a device order. We will explain how any bundled price is allocated between training and equipment before you pay.

Nothing in this policy limits a cancellation, refund, or other right available under applicable law.

Because a digital file can be accessed immediately, there will be no refund provided, except where a refund is required by law. If a file is defective, inaccessible, or not what was described, contact skinxchelsea@gmail.com so we can address the issue.

For physical retail products purchased directly from Skin X Chelsea, please contact skinxchelsea@gmail.com within 14 days of delivery to request a return. Change-of-mind returns are available for products that are unopened, unused, and in their original packaging. For hygiene reasons, opened skincare products are not eligible for a change-of-mind return.

If your return is approved, we will provide return instructions. You are responsible for return shipping on a change-of-mind return.

We recommend using a tracked service, as the item remains your responsibility until it reaches us. We do not charge a restocking fee for eligible retail returns. Once the returned item has been received and checked, we will issue the refund to the original payment method within 7 business days. Your payment provider may take additional time to post it.

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Professional devices: Each device purchase is subject to the return, warranty, service, and shipping terms provided in its written quote or order agreement before payment. The 14-day retail return period above does not apply to professional devices unless the device agreement expressly says it does.

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If an item arrives damaged, defective, or incorrect, email skinxchelsea@gmail.com with your order number and photographs, if available, as soon as possible. We will review the issue and explain the available remedy. Nothing in this policy limits your rights under applicable law.

Products purchased through an external retailer or affiliate link are refunded or returned through that seller under its policies. Contact the seller named on your receipt for help with that order.

Email skinxchelsea@gmail.com with your name, order or booking number, purchase date, and a brief description of your request. We will review it under this policy and applicable law, then explain the next step.